Barista Buddy Pty Ltd – Privacy Policy

Effective Date: June 2025

Barista Buddy Pty Ltd (ABN 29 643 227 392) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Business Address:
 Suite 19, 103 George Street, Parramatta NSW 2150
 Phone: 1300 980 603
 Email: hello@baristabuddy.au

1. What Information We Collect

We may collect the following types of personal information:

• Full name, contact details (email, phone number, address)
• Company or business name, job title
• Billing and payment details
• Machine usage data (e.g., cup counts, service logs)
• User preferences and service history
• Any information provided during support or onboarding
  
  

We may also collect website usage data (via cookies or similar technologies).

2. How We Collect Information

We may collect your information when:

• You contact us via phone, email, or website
• You sign up for a free trial or service
• Our technicians install, service, or check your machine
• You use our website or social media pages
• You complete a survey or provide feedback
  
  

3. Why We Collect It

We use your information to:

• Deliver our coffee machine services and support
• Manage trials, installations, and invoicing
• Personalise your machine settings and preferences
• Improve customer service and communications
• Notify you of service reminders, offers, or updates
• Comply with legal obligations
  
  

You may opt out of promotional emails at any time.

4. Disclosure of Your Information

We may share your information with:

• Our internal team and authorised technicians
• Third-party service providers (e.g., IT, logistics, payment platforms)
• Legal or regulatory bodies as required by law
• Other parties with your explicit consent
  
  

We do not sell your personal information.

5. Security of Your Information

We implement physical, electronic, and procedural safeguards to protect your personal data, including:

• Secure databases
• Restricted access
• Data encryption and secure communication protocols
  
  

6. Access & Correction

You may request access to or correction of your personal information by contacting us at hello@baristabuddy.au. We will respond within a reasonable timeframe.

7. Cookies & Website Analytics

Our website uses cookies to enhance your experience and monitor site performance. You may choose to disable cookies via your browser settings.

8. Third-Party Websites

We are not responsible for the privacy practices of third-party websites linked to or from our services.

9. Liability Disclaimer & Acceptance of Risk

By accessing our website, using our products, or having our services provided on-site, you agree to:

• Accept all terms outlined in this Privacy Policy and our Terms of Service
• Assume full responsibility for your use of the product or service
• Release Barista Buddy Pty Ltd from all liability for injury, loss, or damage relating to your use of our machines or services
• Indemnify Barista Buddy Pty Ltd against claims or liabilities arising from misuse, on-site incidents, negligence, or third-party interactions
  
  

10. Policy Updates

This Privacy Policy may be updated periodically. The most recent version will always be available on our website.

11. Contact Us

For questions, complaints, or access requests, contact:

Barista Buddy Pty Ltd
 Suite 19, 103 George Street, Parramatta NSW 2150
 Email: hello@baristabuddy.au
 Phone: 1300 980 603